How do you book equipment?

Booking is simple. Tell us your dates and the gear you want — via the website, WhatsApp, email or phone — and we'll confirm availability and price. You then complete our quick online ID verification (a secure link we send you — it takes about two minutes with a passport or national ID from any country), pay the hire fee plus a refundable security deposit on high-value items, and sign the rental agreement. Book early — popular kit goes fast.

What documentation do I need to hire equipment?

To hire you'll need: our quick online ID verification (we send you a secure link — passport or national ID, it takes about two minutes), a copy of both sides of your photo ID, and a signed rental agreement (issued once your booking is confirmed). High-value items also carry a refundable security deposit.

Hired gear is your responsibility while it's out. You have two options: add our optional damage waiver for 10% of the hire fee — it covers accidental damage (an excess applies) but not theft, loss, negligence or water damage — or go without it and bear the full repair or replacement cost of any damage or loss yourself. Please note: personal travel insurance almost never covers hired camera gear, so we can't accept it in place of a deposit or waiver.

Is a deposit required?

Yes — a refundable security deposit applies to high-value items. The amount depends on the equipment's value and your hire history, and it's refunded promptly once the gear is returned in good working order, after inspection. Visiting Kenya? We schedule the return and inspection before your departure, so everything is settled before you fly.

What are your rental rates and billing structure?

Our standard daily rate applies to each 24-hour period. A 1-week rental is charged at 4 days, and longer hires may qualify for additional discounts. Rates exclude VAT (if applicable), delivery, and the optional damage waiver.

How do you handle collection and delivery?

You can collect items from our Karen, Nairobi location by prior arrangement. We can also arrange delivery for an extra fee. Delivery costs vary by location and distance. Request a quote when booking.

What is your refund and cancellation policy?

We understand that plans can change. Our refund policy is as follows: 75% refund if cancelled more than 72 hours before the hire start date 50% refund if cancelled within 48 hours 25% refund if cancelled within 24 hours No refund if the hire has already commenced Cancellations must be made in writing (email or message confirmation required). Refunds are processed within 7 working days.

What if the equipment is lost or damaged?

You're responsible for the gear from the moment it leaves us until it's returned and checked. Loss, theft or damage means covering the repair or replacement cost — unless it's accidental damage covered by our damage waiver (an excess applies). Misuse or negligence is never covered.

What if I return equipment late?

If equipment is returned late without prior notice, additional daily hire charges will apply. If you anticipate a delay, please contact us as soon as possible — extensions can often be arranged depending on availability.

Do you offer technical support or setup assistance?

Yes. We can provide setup assistance, operational guidance, or on-site technical support at an additional fee. Our team is happy to ensure you get the best possible results from your hire.

Can you take equipment outside Kenya or to remote areas?

You can use equipment in remote or conservation areas with prior written approval. Cross-border use requires written consent and additional security arrangements. Inform us of your filming locations during booking to confirm suitability and compliance.

Drone Hire and KCAA Compliance

All Hire Visual drones are KCAA registered, and our operations are fully compliant with Kenya Civil Aviation Authority (KCAA) regulations. We can provide a copy of our KCAA Certificate of Registration upon request. If you wish to hire one of our drones, you must provide: A copy of your Remote Pilot Licence (RPL) A copy of your KCAA Operational Authorisation (under which the drone will be operated) Without these documents, we are unable to release any drone for hire. Hire Visual adheres strictly to all KCAA drone operation and airspace safety guidelines.

Is a rental agreement required?

Yes, you must sign a rental agreement before we release the equipment. This outlines your responsibilities, insurance obligations, and terms of use. We'll send a copy electronically once your booking is confirmed.

How can I contact Hire Visual?

📍 Location: Karen, Nairobi, Kenya 📞 Phone: +254701397911 📧 Email: info@hirevisual.com 🌐 Website:www.hirevisual.com

How do I book equipment from Hire Visual?

Tell us your dates and the gear you want — via the website, WhatsApp, email info@hirevisual.com or phone +254701397911 — and we confirm availability and price. You then complete a quick online ID verification (a secure link we send you — passport or national ID, about two minutes), pay the hire fee plus a refundable security deposit on high-value items, and sign the rental agreement. Book early to ensure availability.

What documents do I need to hire camera or drone equipment in Kenya?

You'll need to complete our quick online ID verification (a secure link we send you — passport or national ID), provide a copy of both sides of your photo ID, and sign a rental agreement issued once your booking is confirmed. High-value items also carry a refundable security deposit.

Do I need insurance to rent equipment from Hire Visual?

No separate insurance is required. Hired gear is your responsibility while it's out: you can add an optional damage waiver for 10% of the hire fee, which covers accidental damage (an excess applies) but not theft, loss, negligence or water damage — or go without it and bear the full repair or replacement cost yourself. Personal travel insurance almost never covers hired camera gear, so it can't be accepted in place of a deposit or waiver.

Is a deposit required to hire camera or drone equipment?

Yes — a refundable security deposit applies to high-value items. The amount depends on the equipment's value and your hire history, and it's refunded promptly once the gear is returned in good working order after inspection. Visitors to Kenya: the return and inspection are scheduled before your departure so everything is settled before you fly.

How much does it cost to rent film and photography gear in Nairobi?

Hire Visual's standard daily rate applies to each 24-hour period. A 1-week rental is charged at 4 days, and longer hires may qualify for additional discounts. Rates exclude VAT (if applicable), delivery, and the optional damage waiver. Current per-day rates range from Ksh 250 for small accessories up to Ksh 46,000 for the DJI Inspire 3 Premium Bundle.

Where can I collect rental equipment in Nairobi, and do you deliver?

You can collect items from Hire Visual's Karen, Nairobi location by prior arrangement. We can also arrange delivery for an extra fee. Delivery costs vary by location and distance — request a quote when booking.

What is Hire Visual's refund and cancellation policy?

75% refund if cancelled more than 72 hours before the hire start date, 50% refund if cancelled within 48 hours, 25% refund if cancelled within 24 hours, and no refund if the hire has already commenced. Cancellations must be made in writing (email or message confirmation). Refunds are processed within 7 working days.

What happens if rental equipment is lost or damaged?

The hirer is responsible for the gear from collection until it's returned and checked. Loss, theft or damage means covering the repair or replacement cost, unless it's accidental damage covered by the optional damage waiver (an excess applies). Misuse or negligence is never covered.

Are Hire Visual's drones KCAA registered, and what do I need to rent one?

Yes. All Hire Visual drones are KCAA registered and operations are fully compliant with Kenya Civil Aviation Authority regulations. To hire a drone you must provide a copy of your Remote Pilot Licence (RPL) and a copy of your KCAA Operational Authorisation under which the drone will be operated. Hire Visual can provide a copy of our KCAA Certificate of Registration on request.

Can I take rented equipment to remote areas or outside Kenya?

Yes — equipment can be used in remote or conservation areas with prior written approval. Cross-border use requires written consent and additional security arrangements. Share your filming locations at booking so we can confirm suitability and compliance.

Does Hire Visual offer technical support or setup assistance?

Yes. Hire Visual can provide setup assistance, operational guidance, or on-site technical support at an additional fee. Our team is happy to ensure you get the best possible results from your hire.

How do I contact Hire Visual?

Location: Karen, Nairobi, Kenya. Phone: +254701397911. Email: info@hirevisual.com. Website: www.hirevisual.com. Instagram: @hire.visual. WhatsApp: +254701397911.

FAQs — Rental, Deposit, KCAA Drone Permits, Delivery in Nairobi

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Frequently asked questions

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