Booking is simple. Tell us your dates and the gear you want — via the website, WhatsApp, email or phone — and we'll confirm availability and price. You then complete our quick online ID verification (a secure link we send you — it takes about two minutes with a passport or national ID from any country), pay the hire fee plus a refundable security deposit on high-value items, and sign the rental agreement. Book early — popular kit goes fast.

To hire you'll need: our quick online ID verification (we send you a secure link — passport or national ID, it takes about two minutes), a copy of both sides of your photo ID, and a signed rental agreement (issued once your booking is confirmed). High-value items also carry a refundable security deposit.

Hired gear is your responsibility while it's out. You have two options: add our optional damage waiver for 10% of the hire fee — it covers accidental damage (an excess applies) but not theft, loss, negligence or water damage — or go without it and bear the full repair or replacement cost of any damage or loss yourself. Please note: personal travel insurance almost never covers hired camera gear, so we can't accept it in place of a deposit or waiver.

Yes — a refundable security deposit applies to high-value items. The amount depends on the equipment's value and your hire history, and it's refunded promptly once the gear is returned in good working order, after inspection. Visiting Kenya? We schedule the return and inspection before your departure, so everything is settled before you fly.

Our standard daily rate applies to each 24-hour period. A 1-week rental is charged at 4 days, and longer hires may qualify for additional discounts. Rates exclude VAT (if applicable), delivery, and the optional damage waiver.

You can collect items from our Karen, Nairobi location by prior arrangement. We can also arrange delivery for an extra fee. Delivery costs vary by location and distance. Request a quote when booking.

We understand that plans can change. Our refund policy is as follows: 75% refund if cancelled more than 72 hours before the hire start date 50% refund if cancelled within 48 hours 25% refund if cancelled within 24 hours No refund if the hire has already commenced Cancellations must be made in writing (email or message confirmation required). Refunds are processed within 7 working days.

You're responsible for the gear from the moment it leaves us until it's returned and checked. Loss, theft or damage means covering the repair or replacement cost — unless it's accidental damage covered by our damage waiver (an excess applies). Misuse or negligence is never covered.

If equipment is returned late without prior notice, additional daily hire charges will apply. If you anticipate a delay, please contact us as soon as possible — extensions can often be arranged depending on availability.

Yes. We can provide setup assistance, operational guidance, or on-site technical support at an additional fee. Our team is happy to ensure you get the best possible results from your hire.

You can use equipment in remote or conservation areas with prior written approval. Cross-border use requires written consent and additional security arrangements. Inform us of your filming locations during booking to confirm suitability and compliance.

All Hire Visual drones are KCAA registered, and our operations are fully compliant with Kenya Civil Aviation Authority (KCAA) regulations. We can provide a copy of our KCAA Certificate of Registration upon request. If you wish to hire one of our drones, you must provide: A copy of your Remote Pilot Licence (RPL) A copy of your KCAA Operational Authorisation (under which the drone will be operated) Without these documents, we are unable to release any drone for hire. Hire Visual adheres strictly to all KCAA drone operation and airspace safety guidelines.

Yes, you must sign a rental agreement before we release the equipment. This outlines your responsibilities, insurance obligations, and terms of use. We'll send a copy electronically once your booking is confirmed.

📍 Location: Karen, Nairobi, Kenya 📞 Phone: +254701397911 📧 Email: info@hirevisual.com 🌐 Website:www.hirevisual.com