Last updated: October 2025

This Privacy Policy explains how Hire Visual, a subdivision of Highly Visual Limited (Kenya), collects, uses, and protects your personal information.

1. Information We Collect

We may collect the following types of personal data:

• Name, company name, and contact details (email, phone number)

• Identification documents (for equipment hire verification)

• Payment details and billing address

• Technical information such as browser type or device (via analytics)

2. How We Use Your Information

We use your data to:

• Process bookings, payments, and contracts

• Verify identity and insurance coverage

• Communicate with you regarding hire or support

• Improve our website and customer service

• Comply with legal and regulatory obligations

3. Legal Basis

We process data under the following lawful bases:

• Performance of a contract (rental agreement)

• Legitimate business interests (customer service, analytics)

• Legal compliance (KCAA, tax, or insurance requirements)

• Consent (for marketing communications, where applicable)

4. Data Retention

We retain client data only as long as necessary for operational, legal, and audit purposes, after which it is securely deleted.

5. Data Sharing

We may share limited data with:

• Insurance providers (for coverage validation)

• Delivery partners (for logistics)

• Legal or regulatory authorities (if required by law)
  We do not sell or rent client data to third parties.

6. Cookies & Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to measure performance and improve user experience.
You can manage or disable cookies in your browser settings.

7. Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or loss.

8. Your Rights

Under Kenya’s Data Protection Act (2019), you have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent for marketing

• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

Requests can be made by email to info@hirevisual.com.

9. Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.